Privacy Policy

Information we collect

We collect information in the following situations:

Account and profile data: When you create or manage an account, we may collect identifiers such as your name, email address, password or authentication tokens, language preferences, and similar account details.

Learning activity: We process information about your use of the product, such as lesson progress, practice history, mastery indicators, and related learning telemetry needed to operate features you choose to use.

Communications: If you contact us (for example via email or a contact form), we collect the content of your message and associated metadata (such as your email address and time of contact).

Technical and device data: We automatically receive certain technical information when you use the Site or App, such as IP address, device type, operating system, browser type, approximate region derived from IP, timestamps, and diagnostic logs that help us maintain security and reliability.

Cookies and similar technologies: We may use cookies, local storage, and similar technologies to remember preferences, keep sessions secure, measure basic usage, and improve performance. You can control many cookies through your browser settings.

How we use information

We use information to:

Provide, operate, and improve the Site and App, including authentication, progress tracking, personalization, and customer support.

Maintain the security and integrity of our services, including fraud prevention, abuse detection, and troubleshooting.

Communicate with you about your account, service updates, and responses to inquiries you initiate.

Analyze aggregated or de-identified usage to understand product performance and guide product development.

Comply with applicable law and enforce our Terms of Service.

Analytics

We may use first-party or third-party analytics tools to understand how the Site and App are used in aggregate (for example, which screens are visited or where errors occur). Where required by law, we will seek appropriate consent before using non-essential analytics or advertising technologies.

Legal bases (general)

Depending on where you live, privacy laws may require a “legal basis” for processing. We generally rely on: (a) performing a contract with you (providing the services you request); (b) our legitimate interests in operating, securing, and improving the services, balanced against your rights; and (c) compliance with legal obligations. Where consent is required for specific processing, we will request it separately.

Sharing and third-party services

We do not sell your personal information. We may share information with:

Service providers that assist us with hosting, authentication, email delivery, analytics, customer support tooling, and similar functions, subject to confidentiality and processing terms.

Professional advisers where reasonably necessary (for example, legal or accounting advisers).

Authorities or third parties when required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale (subject to appropriate safeguards).

We may use subprocessors located in various countries. When we transfer personal data internationally, we use appropriate safeguards where required by law (such as standard contractual clauses or equivalent mechanisms), in addition to technical and organizational measures.

Data retention

We retain information for as long as your account is active and as needed to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and legal requirements. When retention is no longer necessary, we delete or de-identify information where feasible.

Security

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your account credentials.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact us using the details below. We may need to verify your identity before fulfilling a request. We will respond within the timeframes required by applicable law where those laws apply.

Children's privacy

LexiRealm is not directed to children under the age where parental consent is required in their jurisdiction to use online services of this nature. If you believe we have collected information from a child inappropriately, contact us and we will take appropriate steps.

Communications preferences

You may opt out of non-essential promotional communications by following unsubscribe instructions in those messages. Transactional or service-related messages may still be sent where necessary to operate your account.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a revised “Last updated” date. If changes are material, we will provide additional notice where appropriate (for example, by email or in-product notice).

Contact

Questions about this Privacy Policy or our data practices: hello@lexirealm.com